Logistics
A courier operator moves from spreadsheets to live dispatch
A same-day courier replaced manual dispatch with a Delivery Management System — driver app, proof of delivery and customer tracking.
98%
On-time deliveries
12 hrs
Admin saved / week
−70%
"Where is it?" calls
The challenge
Dispatch ran on spreadsheets and phone calls. There was no live view of drivers, no digital proof of delivery, and customers were calling constantly to ask where their parcel was.
Our approach
We designed and built a Delivery Management System — route planning, a driver mobile app, digital proof of delivery and a customer tracking portal — then hosted and supported it end to end.
”For the first time we can see every driver and every job in real time. It changed how we run.
— Operations Director, courier client
More proof
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